Planning your first escape room, unsure which room to pick or have questions about your booking?
Here you will find the most important answers and a few helpful tips so you can enjoy your adventure at TIMEBREAK Mönchengladbach with peace of mind.
Together you dive into an exciting story, discover hidden clues, solve tricky puzzles and try to complete your mission within the given time.
What matters most is teamwork, communication and keen observation. Everyone can contribute – and together you will often find solutions that nobody would have come up with alone.
For your first escape room we particularly recommend Dark Machinations in Zagini's Magic Shop or Hollywood Bombs. Both are perfect for beginners.
Are you football fans or a group of four or more? Then The Players' Cabin might be just right for you. By the way, you don't need any football knowledge.
Playing as a group of two to four and looking for a challenge? In the Crystal Camper you solve puzzles inside a real twelve-metre American motorhome.
If you already have some experience, love demanding puzzles and don't mind goosebumps, take a closer look at Dr. Brown Boyd's Asylum.
Our tip: Don't decide based on difficulty alone. Above all, choose the story you are most excited about!
No! You need neither escape room experience nor special knowledge. Everything you need to solve the puzzles can be found in the game.
Curiosity, team spirit and a little creativity matter far more than school knowledge or a high IQ.
Our escape rooms are designed for different group sizes:
Please note: The Players' Cabin can only be played with at least four people.
Are you a larger group? Then you can book several rooms and play in different teams.
Our tip: A smaller group often gives everyone more chances to discover puzzles themselves. In larger groups it is especially important to share your findings and ideas with each other.
All of our escape rooms have a pure playing time of 60 minutes. Including the briefing and the debriefing you should plan for roughly 90 minutes in total.
When planning, also allow time for getting here, finding a parking space and any appointments you may have afterwards.
Of course! Our game master accompanies your adventure and supports you with hints whenever needed.
So there is no need to worry about being stuck on a single puzzle the whole time.
Our tip: Don't give up on a puzzle right away. But if you notice you are going round in circles, a hint is sometimes exactly what keeps the fun going.
An escape room is a shared experience, not an exam. Whether or not you complete your mission entirely, what counts are the exciting moments, the surprises and your teamwork.
Even experienced players don't finish every room on the first try.
The easiest way is to book your preferred slot directly on our website. Choose the room, your date and time and the number of players.
After a successful booking you will receive a confirmation by e-mail.
Important: The booking must be made by an adult. Minors are of course welcome to take part in our games within the respective age limits.
Online you can pay with the payment methods offered in the booking system, for example PayPal, credit card or debit card.
Additional players and drinks can also be paid for on site cashlessly by card or PayPal.
Please note: Cash payment is not possible at TIMEBREAK.
Yes! You can adjust the number of players even on the day of your game, as long as the permitted group size of the room is respected.
If more people join, you simply pay the price difference on site.
If fewer players come than originally booked, you receive any price difference as a value voucher.
The number of booked rooms, however, remains binding. For each booked room at least the respective two-person price is due.
Our tip: If you are still unsure about the number of participants, book for fewer people first and add more players later.
Yes, we offer voluntary cancellation options.
If you have booked one or two escape rooms, you can cancel free of charge up to 72 hours before the start of the game. The amount already paid is refunded as a value voucher.
For later cancellations we retain the respective two-person price per cancelled room. Any amount paid beyond that is issued as a value voucher.
If you have booked three or more escape rooms, the cancellation period is 14 days. For later cancellations the same retention per cancelled room applies.
The number of rooms originally booked is decisive. Reducing the number of rooms afterwards does not shorten the cancellation period.
Different conditions may apply to special promotions.
You can find all details in our terms and conditions at www.timebreak-mg.de/agb.
Note: The new conditions apply to bookings made from 11 October 2026. Older bookings are governed by the conditions agreed at the time of booking.
Yes, a one-time free rebooking to an available alternative date is possible within the respective period.
For one or two escape rooms this period is 72 hours, for three or more rooms 14 days before the start of the game.
The regular cancellation periods apply again to the new date.
Please contact us within the respective period if you would like to change your appointment.
If only individual players drop out, you can adjust the number of players even on the day of the game. You receive any price difference as a value voucher. The number of booked rooms remains unchanged.
If your whole group cannot attend, the respective cancellation and rebooking conditions apply.
Of course! With a TIMEBREAK value voucher you give the gift of a shared adventure without having to choose a date right away.
The recipients can later decide for themselves when they want to play and which room they want to use the voucher for.
Order vouchers at www.timebreak-mg.de/gutscheine and download them directly as a PDF.
Regular value vouchers are valid until the end of the third calendar year after the year of purchase.
For example: A voucher purchased in 2026 can generally be redeemed until 31 December 2029.
This also applies to value vouchers that we issue under our voluntary cancellation conditions. In this case the validity period starts with the year of issue.
Special redemption conditions may apply to special discount promotions and are stated at the time of purchase. Statutory rights remain unaffected.
If the voucher value is higher than the booking price, the unused credit is retained and can be used for another booking within the validity period.
If the voucher value is not sufficient, you can pay the difference with one of the payment methods offered.
As soon as you use a value voucher to make a binding booking for a game slot, the redeemed amount is credited to your booking.
The same cancellation and rebooking conditions then apply to the booked date as for a payment by card or PayPal. A free exchange of the redeemed voucher amount is not provided for.
Statutory rights of withdrawal and refund remain unaffected.
Further information on the right of withdrawal for value vouchers purchased online can be found at www.timebreak-mg.de/widerrufsbelehrung.pdf.
Please arrive on time for your booked start time.
There is no need to arrive earlier. Your game master may still be looking after the previous group and may not be able to welcome you yet.
Nevertheless, allow enough time for your journey and for finding a parking space so you can start relaxed and on time.
Since our games have fixed start times and the rooms have to be prepared for the next groups afterwards, we cannot postpone late appointments at will.
Depending on the delay, your available playing time may be shortened or, unfortunately, the game may no longer be able to start.
If you notice that you are running late, please give us a call.
All of our escape rooms are under one roof in the heart of Mönchengladbach's old town:
Waldhausener Str. 31, 41061 Mönchengladbach
We are located in a multi-storey historic building. The way to the games therefore leads through a stairwell.
You will also find the exact address in your booking confirmation.
As we are located right in the old town, it is best to park in one of the nearby car parks.
The Kapuzinerplatz underground car park and the Q-Park Marktstieg car park are each about a five-minute walk away.
Please allow enough time for finding a parking space and for the walk from the car park to us.
You don't need any special equipment. Comfortable clothes and shoes you can move well in are ideal.
In Dark Machinations in Zagini's Magic Shop you occasionally have to crawl through the magical world. Keep this in mind when choosing your clothes. If you cannot crawl, there is an alternative route without crawling.
The Crystal Camper is set in a real motorhome that is slightly tilted and correspondingly narrow.
You don't need your own tools or aids. Everything you need for your mission is part of the game.
Mobile phones are generally not allowed during the game. Taking photos, filming and looking up solutions are also prohibited.
If you need to remain reachable for an important reason, for example because you are on call or responsible for childcare, please talk to us before the game starts.
In justified cases we can arrange an exception.
Drinks can be purchased on site at TIMEBREAK.
Your own food and drinks are generally not permitted on our premises. Exceptions can be agreed in advance for individually arranged events or special needs.
A glass of alcohol before the game is not strictly forbidden. What matters is that you can take part in the experience safely and do not disturb other guests.
Heavily intoxicated persons or participants whose behaviour endangers safety or the game operation may be excluded from the game.
That depends on the chosen escape room.
Please always observe the age information on the respective game page. We reserve the right to verify age by means of an ID document.
Yes, most of our escape rooms can also be played in English. Because we need to schedule an English-speaking game master, the English version is only available by prior arrangement by e-mail.
The Players' Cabin is offered in German only.
Ideally, write to us at hallo@timebreak-mg.de before booking and we will check availability for your preferred date.
Our escape rooms are located in a multi-storey historic building. Access is only possible via stairs, so our rooms are not barrier-free.
In Hollywood Bombs, Dr. Brown Boyd's Asylum, Crystal Camper and The Players' Cabin the game itself is largely barrier-free. The way there, however, leads through the stairwell. Zagini's Magic Shop has crawl passages, for which an alternative route exists.
If you use a wheelchair or have special requirements, please contact us before booking. Together we can discuss which room is suitable for your group.
Depending on the escape room, darkness, confined areas, haze, light changes, crawl passages or jump scares may occur. We do not use strobe effects in our rooms.
Dr. Brown Boyd's Asylum is partly dark, works with fog and is designed as a psychological thriller to give you goosebumps. Zagini's Magic Shop has crawl passages and haze. The Crystal Camper is a real motorhome that is slightly tilted.
If, for example, you suffer from claustrophobia, are sensitive to fog or have certain physical limitations, please read the notes on the respective room before booking.
Our tip: You don't have to tell us any diagnoses. Simply describe which effects or movements are problematic for you. Then we can advise you more specifically.
Your safety always comes first. Contact your game master immediately if someone gets scared, feels physically unwell or wants to stop the game.
Before the game starts we explain the most important safety rules and how to react if necessary.
Nobody should feel forced to continue a game despite serious discomfort.
Pets generally cannot be taken into our escape rooms.
Legally recognised assistance dogs have the statutory right of access. Please talk to us in advance if possible so that we can discuss the special conditions and possible solutions together.
Gladly! For companies, birthdays, stag and hen parties and other groups we can organise several escape rooms in parallel and individual events, on request also outside our regular opening hours.
With our five rooms, up to 32 people can play at the same time. Larger groups simply play in two rounds one after the other.
You can find more information at www.timebreak-mg.de/firmen-events.
Yes! Escape rooms promote teamwork, communication and logical thinking, which is why they are a popular destination for school classes.
For school groups we offer special rates and flexible slots, also in the morning. Teachers play free of charge.
You can find more information at www.timebreak-mg.de/schulausflug-escape-room.
If you have booked three or more escape rooms, you can cancel free of charge or rebook once to an alternative date up to 14 days before the start of the event. The amount already paid is refunded as a value voucher.
For later cancellations we retain the respective two-person price per cancelled room. Any amount paid beyond that is issued as a value voucher.
The number of rooms originally booked is decisive. If, for example, you booked four rooms and later only need two, the 14-day period still applies.
Separate payment and cancellation conditions may apply to individually arranged events, which we agree with you in advance.
Yes, for corporate events and individually arranged events we can organise additional catering on request.
Please discuss your wishes with us early so that we can coordinate the options and conditions.
Additionally booked catering can generally be cancelled or adjusted free of charge up to 14 days before the event. After that, the agreed catering conditions apply or the actual, necessary and unavoidable costs of the catering provider.
We are happy to help!
We look forward to your adventure at TIMEBREAK Mönchengladbach!